How do I apply for a merchant account
Simply click on the “Contact us” tab located on our home page, fill out the form, and one of our sales associates will be more than happy to contact you within 24 hours, or feel free to call us at 888-230-3445
How long does the approval process take?
Once your application has been submitted with all the necessary supporting documents, the processing time is usually 24 hours or less.
What kinds of businesses does Terminus Merchants accept as clients?
We accept any and all businesses that take credit cards, including low risk, medium risk and high risk merchant accounts. GPS prides itself on a nearly 100% approval ratio.
Do I need a bussiness checking account to obtain a merchant account?
You only need a business checking account if your business is set up as a corporation. If it is a sole proprietorship, you may use a personal checking account or a business checking account.
What is the Address Verification System?
If you sell mail order/telephone order, or through the Internet, you don’t want to send a product to a false address and have a risk of receiving a chargeback. The Address Verification System (AVS) lets you enter the customer’s home address and compares it to the address on file with their credit card company. If someone uses a stolen card, and wants products shipped to a false address, AVS will help detect this for you and eliminate unnecessary chargebacks and potential losses.
Is there a customer service number that I can call if I need help?
Yes! Our customer support team is always available. You will have live, toll-free merchant assistance by calling 888-230-3445 anytime — 24 hours a day, 7 days a week, 365 days a year
Do I have to buy new equipment in order to process with Terminus Merchants?
No, absolutely not! As a matter of fact, GMS prides itself on having never leased even one credit card terminal. In almost all cases, GPS will provide you with the most up-to-date, PCI compliant/EMV ready credit card terminal(s) at no cost.
What credit cards will I be able to accept with a merchant accept from Terminus Merchants Solutions?
Terminus Merchants Solutions can set you up so that you can accept MasterCard®, Visa®, American Express®, Discover® as well as pin-based debit cards.
My website isn't ready; can I still qualify for an account?
Yes, we can accept temporary websites, something very basic that shows product and pricing. It does not have to be live to the public, but it should show enough to give us a sense of what you are selling and for how much.
Can I use a smartphone or tablet to process credit cards?
Yes! We have several mobile processing solutions that turn your smartphone or tablet into a credit card terminal and much more. These app-based options let you deliver your products or services directly to your customers in the field or at your place of business. Gain real-time access to all of your payments directly at the point of sale.
Will I receive a monthly statement?
Yes, a detailed statement is mailed to you every month, showing all of your daily batches, and deposits. Our statements are very easy to read and understand. The pricing is very transparent. In addition, we also offer real time reporting that can be accessed much like you would your business bank account.
When will I receive the credit card batches?
Within 24 to 48 hours from the time that the batch has been closed.
Who should I contact if I need to process a transaction over my high ticket amount?
If you need to process a transaction that is greater than your high ticket amount listed in your welcome letter, please contact our
Customer Service team using the number specified in your welcome email.
How do I change my merchant account pricing parameters?
If you need to change the merchant account pricing parameters that you were originally approved with, email underwriting@myresourceportal.com
How do I setup my credit card terminal?
The credit card terminal you are receiving is completely downloaded and ready to accept credit cards. All you have to do is attach the power
and phone line or Ethernet cable, and follow the prompts to begin. If we included a pin pad for accepting debit cards, make sure you attach it
to your terminal while the terminal is powered off.
Who do I contact if I need help with my terminal?
If you need additional assistance setting up your terminal, please refer to the quick reference card that came with your terminal. If you have additional questions, feel free to reach out to our Customer Service team at the number found in your welcome email.
What do I do if you are reprogramming my terminal?
If we are reprogramming your existing terminal you will need to contact our Technical Support team. You will find a technical support sticker which should stick to the terminal so you have easy access to our contact numbers. You should have also received an overlay, which will identify the terminal key functions that are specific to the new program. Simply peel the backing off the overlay and place it over the
face of the terminal.
Is there any training available to teach me how to use a terminal?
If you would like personal assistance with your equipment please contact our Customer Service team. This training can take up to thirty minutes to go over the download procedures and important features of your device. The training we provide is to help you achieve the lowest possible rates with every transaction as well as minimize your risk
What are my next steps if I will be using a Velocity virtual terminal?
Velocity is currently working on setting up your virtual terminal. Once setup is complete you will receive an email from Velocity with a registration link and a temporary password. Upon logging in you will be prompted to create a permanent password. If you have any questions during this process please contact Velocity
What are the hours of operation for the call center?
Customer Service hours: Monday-Friday 8am-10pm.
Tech Support hours: 24/7, 365 days a year
Who should I contact for billing inquiries?
If you have any questions regarding your billing please contact Customer Service at the number specified in your welcome email.
How do I complete a voice authorization?
Voice authorizations can be done by calling 800-944-1111. Simply follow the prompts that are appropriate for your transaction.
When will I receive my statements?
You will receive your monthly statements the first week of each month. Your statement will provide you with the detail on the transactions you
processed and the cost for each based on your contracted rates. If you have opted for paperless statements, these can be found in your merchant portal.
How do I protect myself from breaches or fraud?
Data security is extremely important in protecting your business as well as your customers. Make sure you are keeping all cardholder information secure and access is restricted to only trusted employees. This includes card receipts, card numbers in your database, computer, or any other information that may include sensitive information
Remember, do not store any mag stripe data, pin numbers, or CVV/CVC codes
If you do keep customer data on your computers you must encrypt stored and transmitted data with at least 128 BIT encryption, install a firewall, and make sure data is uniquely password protected. We advise that you do not store information under any circumstances.
